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FAQ for Students & Parents
Everything you need to know about getting started with Neuroly.
Getting Started
What is Neuroly?
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Who are the tutors and therapists on this marketplace?
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What types of learning needs do we support?
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Who can create a student account?
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Finding a Tutor
How do I find the right tutor for my child?
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Can I book a trial session first?
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Can I choose the same tutor for regular sessions?
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Scheduling Sessions
How do I book a session?
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Can I reschedule a session?
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What happens if we miss a session?
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Payments
How much does tutoring cost?
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How do I pay for sessions?
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Can I get a refund?
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Online Sessions
How do tutoring sessions take place?
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What do I need for a session?
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Can parents join the session?
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Progress & Communication
How can I track my child's progress?
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Can I message the tutor?
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Safety & Privacy
Are tutors verified?
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Is my child's data safe?
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Support
What if I have technical issues?
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How do I contact the platform team?
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